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Zendesk
What do you like best about the product?
Zendesk support suite gives real time updates, along with its integration with different other softwares, it is easier to gather insights. Also, it helps to create buckets for team and grouping helps to bifurcate the data easily.
What do you dislike about the product?
Pricing can be improved as per the use cases, also workflow automation can be make easier.
What problems is the product solving and how is that benefiting you?
As we are into solving for the customers, it helps in generating real time support requests from users.
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User-friendly interface.
What do you like best about the product?
Allow us to manage our customer interactions across various channels in one place.
What do you dislike about the product?
Slow loading time, especially with larger datasets or more complex configurations.
What problems is the product solving and how is that benefiting you?
With an unified platform, we can maintain consistent communication with our customers, improving their experience.
Easy to use
What do you like best about the product?
You can use an internal note and a public reply. This lets you put all the documentation in one ticket without the customer getting involved
What do you dislike about the product?
It gets slow sometimes. And I experience a bit lag
What problems is the product solving and how is that benefiting you?
It helps us document all our customers interaction.
Zendesk Review
What do you like best about the product?
What I love most about Zendesk is that I'm able to interact with other departments within the organization by simply raising tickets. I'm also able to open pictures, files, and videos sent by customers via email. I also love the fact that I'm able to choose if I would like my email to be internal or public.
What do you dislike about the product?
It sometimes shows the incorrect time of breached tickets. When I try to send an email it sometimes says email not sent please try again!
What problems is the product solving and how is that benefiting you?
It acts as a communication tool which helps us send and receive emails much quicker. Im also able to use the support and the guide system which is found on Zendesk, it helps me find anything that I might be looking for at that time as I could easily just search for it.
A great ticketing system for customer support
What do you like best about the product?
Zendesk is easy to integrate with many other tools, and Zendesk Report offers a wide range of features that allow you to get a lot of insight into how your business is doing.
What do you dislike about the product?
I can't customize the ticket status in Zendesk. It only has New, Open, Pending, On-hold and Solved.
It's also disappointing that there's no textbox for Agents to summarize or comment on the ticket as a whole, rather than in threads.
It's also disappointing that there's no textbox for Agents to summarize or comment on the ticket as a whole, rather than in threads.
What problems is the product solving and how is that benefiting you?
My company has multiple support teams for different products.
We use Zendesk across the company, we can share custom tools, and Zendesk's built-in reports give us a quick and easy overview of our ticket status.
Zendesk's built-in reports allow us to get a quick and easy overview of ticket status.
We use Zendesk across the company, we can share custom tools, and Zendesk's built-in reports give us a quick and easy overview of our ticket status.
Zendesk's built-in reports allow us to get a quick and easy overview of ticket status.
Super user friendly CRM
What do you like best about the product?
Ease of use, super friendly to naviagte which is super nice as this can help agents and leaders to be productive
What do you dislike about the product?
Currently, Zendesk doesn't have the feature on chat where agents can see what the customers are typing so agents can anticipate what the potential reply
What problems is the product solving and how is that benefiting you?
In my company, when a healthcare professional reach out regarding booking a shift, we are able to assist them in booking shifts which means it gives us more revenue
Poor business practices
What do you like best about the product?
Extremely customisable for Zendesk Admins
What do you dislike about the product?
Extortionate for non-enterprise business. Very slow support provided, and it's all copy-paste/automated with no human touch. Zendesk want to charge high price for automated usage without providing any drill-down or break-down how these were used, which is a functionality that was free for years.
What problems is the product solving and how is that benefiting you?
Efficiently manage all customer queries in a central place and give visibility to most agents
Zendesk, an great product
What do you like best about the product?
I love the ease of use and highly understandable user interface. I use Zendesk frequently and love the number of features it provides.
What do you dislike about the product?
Sometimes Zendesk can be a little wonky and makes me lose my work. While this is not as often, I figured worth mentioning. Also when sending a new ticket on the first send the message doesn't actually go through and requires a second try.
What problems is the product solving and how is that benefiting you?
Helping manage income messages and to be able to queue them accordingly.
The IT Ticketing system you're looking for
What do you like best about the product?
Price is right for SMB. Quick to stand up. Plenty of out of the box integrations that worked with a little config.
What do you dislike about the product?
Lots of emails. Lots and lots of emails.
What problems is the product solving and how is that benefiting you?
Migrated from OTRS ticketing system to a paid solution that was more stable and easier to train. It tracks all our IT tickets and user complaints and is easily visible between a small IT team.
Zendesk Backing Suite: A Versatile and Complete Answer for Client care
What do you like best about the product?
1) Bound together Correspondence and easy to use
2) Adjustable Work processes
3) Significant level Examination
4) Reliable Coordination
5) Flexibility
2) Adjustable Work processes
3) Significant level Examination
4) Reliable Coordination
5) Flexibility
What do you dislike about the product?
1) Assessing
2) Assumption to learn and adjust
3) Execution
4) Real time on call customer support is not available
2) Assumption to learn and adjust
3) Execution
4) Real time on call customer support is not available
What problems is the product solving and how is that benefiting you?
Problems solved by the Zendesk Backing Suite:
- Partitioned Correspondence
- Clashing Cycles
- Confined Encounters
- Compromise Issues
- Adaptability Troubles
Benefits:
- Extended Viability
- Better Client Experience
- Further created Pieces of information
- Steady Compromise
- Adaptability
- Partitioned Correspondence
- Clashing Cycles
- Confined Encounters
- Compromise Issues
- Adaptability Troubles
Benefits:
- Extended Viability
- Better Client Experience
- Further created Pieces of information
- Steady Compromise
- Adaptability
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