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Zendesk Ticketing
What do you like best about the product?
Zendesk Support Suite is ticket tool managing customer support. Zendesk has a clean and intuitive interface that makes it easy for agents to navigate through customer tickets, collaborate with team members, and find relevant information quickly.
What do you dislike about the product?
As an It Service Desk used this tool experience delays in loading tickets or in navigating the interface when there's a high volume of incoming requests.
What problems is the product solving and how is that benefiting you?
Slow Response Times and Inefficient Ticket Routing but there have solution for this such as Zendesk's automation tools—such as triggers, macros, and smart queues
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Zendesk admin user
What do you like best about the product?
what i like most about zendesk is easy to use to monitor tickets
What do you dislike about the product?
maybe if i ask about the dislike in features of zendesk is like monitoring of ticket month to date. i believe this can be enchance or add more feature over time
What problems is the product solving and how is that benefiting you?
In updating ticket in real time and can view with other team member
First level support as Servicedesk Engineer
What do you like best about the product?
It is more easy to use compare to other ticketing tool like ServiceDesk Plus(SDP). Specially the macro which helps me to give fast response to the users who need our help as IT.
What do you dislike about the product?
The rating system it should has a comment whenever you give ah good or bad satisfactiong rating
What problems is the product solving and how is that benefiting you?
Its difficult it is for support to align with departments such as sales or technical teams.
Zendesk Support platform
What do you like best about the product?
Zendesk can be managed, monitored, and used reliably as a support platform.
What do you dislike about the product?
Zendesk can't delete some other error file.
What problems is the product solving and how is that benefiting you?
Lack of personalization
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
Zendesk Review
What do you like best about the product?
Easily Manage the macros and able to track even the old tickets.
What do you dislike about the product?
As an IT Desktop Support, i think the zendesk is more on Agent/Operations
What problems is the product solving and how is that benefiting you?
Tracking of ticket support and access to the concerns of the user/operations
Value for money
What do you like best about the product?
Integration with many apps is easy, there's a lot of online documents and tutorials to check. Complete CRM!
What do you dislike about the product?
lacking integration for asset management and inventory
What problems is the product solving and how is that benefiting you?
solving of employees request and issues, logging of all incidents
Smooth User Experience
What do you like best about the product?
The user-friendly interface, it makes easy for both new andexperienced users to navigate it.
What do you dislike about the product?
I think setting up and managing integrations, because some of them can require technical expertise, adding to the workload for teams.
What problems is the product solving and how is that benefiting you?
Sometimes high volumes of customer inquiries can overwhelm teams, leading to delays and missed tickets. Zendesk’s ticketing system help us to track and manage ticket routing and prioritization.
My Zendesk Review
What do you like best about the product?
*Easy to understand and use
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports
What do you dislike about the product?
Recently we are experiencing some slow loading issue, but beside that all is good for me.
What problems is the product solving and how is that benefiting you?
It helps us to mitigate and categorize all of our employee's tickets by grouping.
Zendesk Review
What do you like best about the product?
Easy to use using the chat features and autogenerated features if they send as email.
What do you dislike about the product?
zendesk features not notify if you have ticket in your bucket as a group
What problems is the product solving and how is that benefiting you?
if some one email and dont know how to use zendesk ticketing process its will generate the ticket and we will be notify that we have a ticket.
It's got it all!
What do you like best about the product?
I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place
What do you dislike about the product?
Pricing for additional services and 2 way communication when it comes to SMS/text messaging
What problems is the product solving and how is that benefiting you?
The ability to do live chat with clients
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