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Good for customer support services
What do you like best about the product?
It helps in businesses management and streamline interactions over email chat, social media, and voice
What do you dislike about the product?
I had a bit hiccups in starting and later on time it eased up. Have faced downtime too.
What problems is the product solving and how is that benefiting you?
It streamlines workflows with automation, reducing repetitive tasks and improving my productivity. It also provides a self-service knowledge base, it helped me to resolve simple issues independently, which decreases ticket volume
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Simple & Productive
What do you like best about the product?
I appreciate its simplicity and efficiency in helping me boost productivity in Customer Support. I cannot imagine my work without this app.
What do you dislike about the product?
I think the reporting and dashboards could be simpler and more user-friendly.
What problems is the product solving and how is that benefiting you?
helps streamline customer communication by consolidating multiple channels into one platform. This improves response times, ensures no inquiries are missed, and enhances overall customer satisfaction, making my workflow more efficient.
Review for Zendesk
What do you like best about the product?
Easy to use
Number of features
I use Zendesk on a daily basis
Number of features
I use Zendesk on a daily basis
What do you dislike about the product?
For new users, it might be a bit confusing, especially for those users who are not so tech-savvy people.
What problems is the product solving and how is that benefiting you?
In our organisation we are using Zendesk to resolve our customer queries, and it is working seamlessly. It's easy to use and the shortcuts and macros are specially very useful for the customers.
Likely the coolest support tool ever!!!
What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly. It's so much better than the few other tools I've seen. The customization options are great! The customizations allow so easy way to implement.
What do you dislike about the product?
The only thing that I can think of that I don't like is that sometimes it just lags. Kind of like, slow processing.
What problems is the product solving and how is that benefiting you?
Zendesk provide our ticketing system, our agents work from Zendesk and this has improved the work speed and management that also improved our customer support speed and services. This is basically improving the business on a whole another level
Zensesk Support Suite: Facilitating Smooth Customer Support
What do you like best about the product?
Zendesk support suite is really helpful as we can communicate to the customer through the email, chat or call or can reslve their problem. It is great tool to put your efforts in right place.
What do you dislike about the product?
I ddon't hink so there is anything which i should not like about it beacause it is always helping me in my work.
What problems is the product solving and how is that benefiting you?
It is helping me to improve my interactions with customer also i can improve my performance through zendesk. There are some lovely features like if i am unable to provide solution at that time then i can put ticket on hold can resonse to the customer after some time and also keep it open.
Solution for improving customer satisfaction and streamlining workflows
What do you like best about the product?
Lo que más me gusta de Zendesk Support Suite es que empresas todos los canales como emails, chats, mensajes en redes sociales, llamadas, etc. en un único lugar. Es natural y rápido y es algo que enseguida vas a tener ordenado. Además, puedes personalizarte hacerlo cierre de deals workflow con tickets y automatización funciones condicionales, campos personalizados, disparadores, avisos, y mucho más, loque te permite ganar ¿Mucho tiempo?
What do you dislike about the product?
Incluso Zendesk Support Suite, que cuenta con muchas funciones excelentes, puede parecer un complemento desalentador de configurar para los equipos que nunca han usado una plataforma de la competencia. Uno de los aspectos menos favorables de esta solución son las limitaciones financieras, que pueden excluir a las empresas en fase de inicio o las start up. Para obtener una funcionalidad completa y disfrutar de las integraciones conocidas, tendrá que elevarse a un determinado nivel de suscripción. Naturalmente, este monto de dinero no es precisamente insignificante cuando se suma a las tarifas de suscripción. El precio y las limitaciones asociados con Zendesk Suite no deben disuadirlo. Aun así, el costo asociado con una de las ofertas no subyuga opciones equivalentes de otros proveedores en nuestro ranking de Software de soporte.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite nos ha cambiado la vida a la hora de tratar las consultas de los clientes. Antes, teníamos que dar “bambas” con las comunicaciones (email, chat, social media, lo que cuaresme!) buses que nos hacía los procesos lentos y a veces nos hacía saltar mensajes, para responder tarde a las consultas. Con Zendesk todo está en un mismo lado y eso nos da mucho control y tracking de las conversaciones de los usuarios. Las herramientas para automatizar las colas de tickets, los recordatorios, etc. nos ahorra ¡enormemente tiempo! En resumen diremos que:” nos ha utilizado a ser global más rápidos, en contestar a nuestros clientes y por lo tanto mejorando la satisfacción de los mismos alto fuertemente.
Zendesk
What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly
What do you dislike about the product?
Needs faster updates, as this will ensure they keep up with competition.
What problems is the product solving and how is that benefiting you?
It solves productivity and SLA issues within my contact center.
Zendesk Rwview
What do you like best about the product?
the user experience for both end-user and agent.
What do you dislike about the product?
The Zen desk is functioning optimally...
What problems is the product solving and how is that benefiting you?
This ensures no ticket is missed and helps manage all interactions efficiently
Zendesk Pros and Cons
What do you like best about the product?
There are a lot of integrations and systems that work with Zendesk so we can kind of hodge podge everything together to be how we want.
What do you dislike about the product?
Zendesk is so siloed that nobody knows what is going on or how to help.
What problems is the product solving and how is that benefiting you?
They provide our ticketing system, our agents work from Zendesk and live in our "priority inbox" during their work day.
Zendesk is great
What do you like best about the product?
I like the AI features. I can write a response, and ZD can make it more friendly, more elaborate, more formal. It´s great. Also, the Zendesk team is always super helpful and great. I use Zendesk Enterprise, Zendesk Guides, and we use a reporting feature (Explore) as well. It´s not complicated to use, I like zendesk.
What do you dislike about the product?
No complaints. I don´t dislike anything. Maybe the only thing that Zendesk Enterprise is a bit complicated to set-up for clients
What problems is the product solving and how is that benefiting you?
We multiple shared inboxes for customer support that are channeled through Zendesk. Also, when a client responds to an automated message, they are assigned automatically in Zendesk to the right CSM.
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