Overview
VICIbox® by the VICIdial Group is a renowned open-source software. We've enhanced it for a seamless deployment experience on AWS EC2, ensuring you get an efficient contact center solution for customer engagement and sales boosting. With VICIdial®, businesses have an advanced interface that paves the way for efficient management of both inbound and outbound calls.
Features of VICIdial software:
- Enhance your customer experience.
- Barge, whisper, and monitor your agents.
- Reduce idle time through predictive dialing.
- Manage everything from a web-based interface.
- Access real-time reporting and analytics.
- Integration options with various CRM and automation tools.
- Automated call recordings.
- And many more benefits.
What Sets Our Image Apart:
- Pre-configured as a standalone solution for convenience.
- Automatic updates for internal and external IPs.
- Smart provisioning of swap with either ephemeral or EBS storage based on availability.
- Commands like `config_tz` for timezone adjustments and `config_pma` for phpMyAdmin configuration, ensuring a smoother user experience.
Getting Started:
- Launch a new EC2 instance and select your preferred instance type. Instances with ephemeral storage are recommended.
- Allocate an elastic (static) IP to your instance.
- SSH into the server using 'ec2-user' and your key.
- Switch to root with 'sudo -i'.
- Accept the license, then choose your language and timezone.
- For enhanced security, consider getting a free SSL certificate. Direct a domain to your IP and run 'vicibox-ssl' as root.
- Access https://your-instance-ip-or-domain, click on Administration and use '6666' for the username. Your instance ID (visible in the AWS console) is your password. You may also find it in credentials.txt.
For Testing & Small Operations:
This solution is perfect for testing environments and smaller operations. If you are considering horizontal scaling and have more significant demands, we suggest exploring this AWS marketplace solution .
Disclaimer:
All trademarks™ or registered® trademarks mentioned here are the property of their respective owners. Their usage doesn't imply any affiliation with or endorsement by them. VICIdial and VICIbox are the VICIdial Group's registered trademarks. This product uses the most recent patches from related vendors. However, all potential vulnerabilities may not be addressed.
Highlights
- Simple Standalone Deployment
- Highly Configurable
- Automatic IP Configuration
Details
Typical total price
$0.342/hour
Pricing
- ...
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t1.micro | $0.15 | $0.02 | $0.17 |
t2.nano | $0.15 | $0.006 | $0.156 |
t2.micro AWS Free Tier | $0.15 | $0.012 | $0.162 |
t2.small | $0.15 | $0.023 | $0.173 |
t2.medium | $0.15 | $0.046 | $0.196 |
t2.large | $0.15 | $0.093 | $0.243 |
t2.xlarge | $0.15 | $0.186 | $0.336 |
t2.2xlarge | $0.15 | $0.371 | $0.521 |
t3.nano | $0.15 | $0.005 | $0.155 |
t3.micro AWS Free Tier | $0.15 | $0.01 | $0.16 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial Release
Additional details
Usage instructions
Support
Vendor support
ZapSocket offers limited support via support@zapsocket.io .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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